35db FAQ — Every Question You Have, Answered Right Here

No. Under 35db's policy, each person may hold only one account. If multiple accounts are detected, all of them will be closed and the deposited funds may be forfeited. This policy is strictly enforced to prevent fraud.

Initial verification via mobile OTP is instant. After submitting your KYC documents, full account verification is usually completed within 24 hours. During peak periods, it may take up to 48 hours. You can still place bets before verification, but full verification is required to make withdrawals.

After logging in, you can update your profile information under "Account Settings". However, for important details such as your name or date of birth, you will need to contact support and may be required to provide identification.

To close your account, contact 35db support via email or live chat. Make sure to withdraw any remaining balance beforehand. If you're closing for responsible gaming reasons, you can also use the self-exclusion option — in that case Responsible Gaming See page.

The minimum deposit at 35db is just ৳200 BDT. You can make instant deposits via bKash, Nagad, and Rocket. The minimum for bank transfers is ৳500 BDT. No additional transaction fees apply.

Withdrawal requests are typically processed within 24 hours. bKash and Nagad withdrawals are often received within just a few hours. Bank transfers may take 2–3 business days. Your account must be fully verified to make a withdrawal.

Deposits are usually reflected instantly. If more than 30 minutes have passed and your balance has not updated, please:

• Collect a screenshot or transaction ID of your transaction.
• Contact support via live chat or email.
• The support team will verify and credit your balance promptly.

35db currently supports the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: All major Bangladeshi banks
• Cryptocurrency: Selected coins (contact us separately)

All transactions can be made in Bangladeshi Taka (BDT).

Register at 35db and make your first deposit. Deposit a minimum of ৳200 and a 100% welcome bonus will be automatically credited to your account. Wagering requirements apply to use the bonus — details Terms & Conditionsavailable at.

Bonus funds cannot be withdrawn directly. You must first meet the specified wagering requirements. For example, a ৳100 BDT bonus with a 5x wagering multiplier requires ৳500 BDT in bets to be placed. Once the requirements are met, winnings earned from the bonus can be withdrawn.

After logging in, head to the "Promotions" or "Bonus" section to see all active offers. Also Latest Promotions New offers are updated regularly on the page. Enable promotion notifications to be instantly alerted whenever a new offer is available.

At 35db, you earn Loyalty Points on every bet you place. The more you play, the more points you accumulate. Points can be redeemed for bonus credits, free bets, or special rewards. High Roller members enjoy additional perks — for more details High Roller See page.

At 35db, you can bet on over 30 sports including cricket, football, kabaddi, tennis, basketball, volleyball, and e-sports. Special markets for BPL, IPL, and the World Cup are always open for Bangladeshi players. Learn more Sports Betting See page.

Once a bet is placed, it generally cannot be cancelled. However, in specific cases — such as a match being cancelled or postponed by the organizers — your stake will be refunded. If the Cash Out feature is available, you can close your bet before the match ends and take a partial payout.

The minimum bet at 35db generally starts from ৳20 BDT. Maximum limits vary by game and market. Special higher limits apply for High Roller members. The limit for a specific market is displayed at the time of placing your bet.

Live Betting, or in-play betting, lets you place bets in real time while a match is in progress. Odds update every moment, so you need to make quick decisions as they change fast. Use live scores and statistics to place informed bets.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email. An OTP or reset link will be sent to you. Use it to set a new password. The entire process takes under 3 minutes.

Follow these quick steps:

• Change your password immediately.
• Contact 35db support via live chat.
• The support team will temporarily lock the account and launch an investigation.
• Report any unauthorized transactions immediately.

Remember, 35db will never ask for your password by phone or message.

Yes, absolutely. 35db uses 256-bit SSL encryption. Your personal data is never shared with third parties. To read our full data protection policy Privacy Policy Visit page.

You can activate self-exclusion by going to "Responsible Gaming" in your Account Settings. Choose any duration from 7 days up to 5 years. While active, you will not be able to access your account or make any transactions. For more details, Responsible Gaming See page.

In the "Responsible Gaming" section of Account Settings, you can set separate daily, weekly, and monthly deposit limits. Limit decreases take effect immediately. Increasing a limit is subject to a 24-hour cooling-off period.

The 35db support team is available 24/7 to help. Reach out to us and we'll connect you with professional counselling services and resources. Responsible Gaming You'll find detailed information and support links on the page.